Realwake and its affiliates, hereinafter to be referred to as “Realwake”, offer
services and products at the stores and websites, in the course of which your
personal information, also referred to as “personal data”, are processed. We process
and protect personal data with due care, meeting the requirements set by privacy
WHAT PERSONAL DATA DO WE USE?
When using our services and websites, you leave behind data. That may include
personal data. Examples of situations in which you provide personal data are:
placing an online order, using the contact form, making a purchase at or returning
an item to the store, subscribing to our newsletter, or applying for a job at Realwake.
Below is a summary of data that you may provide to us:
- Given name and surname;
- Place and date of birth;
- Address details;
- Telephone number;
- E-mail address;
- Payment details;
- Order history;
- Other personal data that you actively provide to us, for example by
- creating an account, leaving your resume behind when applying for a
- job, and information that you provide to us in correspondence (both orally
- and in writing).
Furthermore, data is also collected automatically when you visit our store or websites
(depending on the cookie settings):
- Location data;
- Activities on the website(s);
- (Temporary) IP address and, where possible, the referring website or the
- linking e-mail;
- Internet browser and device type;
- CCTV footage.
WHAT ARE THE LEGAL BASIS AND THE PURPOSE FOR OUR USE OF YOUR PERSONAL DATA?
Under privacy legislation, we may only use your data if there is a legal basis to do so.
Thus, we use your data if you have granted your consent to do so, in the
performance of the agreement, based on a legitimate interest, or to comply with a
legal obligation. We process your personal data for the following purposes:
- Despatching of the order, processing payment, and communication on the order;
- Creating a personal environment (dashboard) on the Realwake website(s) in the
event of an Realwake account;
- Preventing and combating fraud;
- Promotional campaigns;
- Social media;
- Personal advice;
- Contact with our customer service;
- Newsletter and e-mail;
- Job applications;
- Reviews and customer satisfaction survey;
- To comply with legal obligations, for example, under tax law;
- Analysing your activities on the Realwake website to improve the website and tailor the
range of products and services to your preferences;
- Direct marketing;
- Analyses for statistical and scientific purposes;
- Recording evidence.
If Realwake processes your personal data based on consent, you may always withdraw
such consent, without any requirement to state reasons.
HOW LONG DO WE RETAIN YOUR PERSONAL DATA?
We will not retain or use your data any longer than necessary. After that, we will
delete any personal data we hold about you or anonymise such personal data
because we need certain data for internal analyses and reports. Some data we
need to retain for a long period because we are required to do so by law.
DO WE SHARE YOUR PERSONAL DATA WITH THIRD PARTIES?
Realwake will share your personal data with other (third) parties if you have granted
your consent or if necessary, for the performance of the agreement or pursuant to
legal obligations. The parties that we grant access to your data may either use such
data only to provide you with a service on behalf of Realwake or for their own purposes
if they have a legal basis to do so, in which case they themselves will be responsible
for the processing and protection of your data. To warrant your privacy, we enter
into data processing agreements with parties that process your personal data on the
instructions of Realwake. We will always ensure that your privacy remains appropriately
protected. Realwake will remain fully responsible for any such processing and will also
implement all reasonable administrative, technical and physical measures to
protect your personal data against unauthorised access, accidental loss or
Third parties, such as advertisers and/or social media companies, may also install
cookies on the Realwake website(s). For more information, please refer to the Cookie
CONTACT (RIGHT OF ACCESS AND RIGHT TO RECTIFICATION OF PERSONAL DATA)
If you wish to be given access to your personal data, or if you wish to change or
delete your data, you may reach us at the address stated below. Unsubscribing for
our newsletter or adjusting your e-mail preferences can easily be done in your
Realwake account or using the link at the bottom of the newsletter itself.
Via our website: User-account